Terms of Service

1. Acceptance of Terms

By creating an account, subscribing to, or using CyFlo, you agree to these Terms of Service. If you do not agree with these Terms, you must not access or use the Platform.

These Terms form a legally binding agreement between CyFlo ("Platform", "We", "Us") and you ("Partner", "Customer", or "You").

2. Platform & Services

2.1 Platform Access

CyFlo provides access to a hosted cloud-based SaaS platform that enables you to launch and operate your own branded software business. Your subscription grants access to the services included in your selected plan.

2.2 Hosting & Maintenance

We manage the hosting environment, security, backups, software updates, bug fixes, and platform improvements. Features may be added, modified, or improved over time to enhance the Platform.

2.3 Availability

While we strive for maximum uptime, uninterrupted availability cannot be guaranteed. Scheduled maintenance and unforeseen technical issues may occasionally affect service availability.

3. Your Responsibilities

3.1 Your Customers

You are solely responsible for your customers, including customer support, onboarding, pricing, billing, and all communications with them.

• Managing your subscriptions and pricing.
• Providing first-level customer support.
• Ensuring compliance with applicable laws.
• Maintaining your own Terms of Service and Privacy Policy if required.

3.2 Acceptable Use

You may not use the Platform for unlawful activities, spam, phishing, malware distribution, copyright infringement, or activities that negatively impact the Platform or other users. Attempts to gain unauthorized access, interfere with system security, or reverse engineer the Platform are strictly prohibited.

4. Subscription & Billing

4.1 Subscription Fees

Access to the Platform requires an active subscription. Fees are billed according to the selected monthly or annual plan and must be paid in advance.

4.2 Customer Revenue

You retain ownership of the revenue generated from your own customers. Payments collected through your connected payment gateways belong to you. We do not process, hold, or control funds received from your customers unless explicitly stated for a specific service.

4.3 Refund Policy

Subscription payments are generally non-refundable unless required by applicable law or covered under a written refund policy.

5. Intellectual Property

5.1 Platform Ownership

All software, platform features, technology, trademarks, documentation, designs, and related intellectual property remain the exclusive property of CyFlo. Your subscription grants you a limited right to use the Platform and does not transfer ownership of the software.

5.2 Your Brand & Data

You retain ownership of your business name, branding, domain names, logos, customer information, and business data stored within your account.

6. Privacy & Data

We implement commercially reasonable security measures to protect your data. While we maintain the Platform infrastructure, you remain responsible for ensuring that your collection and processing of customer information complies with applicable laws in your jurisdiction.

Please refer to our Privacy Policy for additional information regarding data collection and processing.

7. Limitation of Liability

To the maximum extent permitted by law, CyFlo shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, business opportunities, or data arising from your use of the Platform.

Our total liability under these Terms shall not exceed the subscription fees paid by you during the twelve (12) months preceding the event giving rise to the claim.

8. Suspension & Termination

8.1 Cancellation by You

You may cancel your subscription at any time. Your access will remain active until the end of the current billing period unless otherwise specified.

8.2 Suspension or Termination by Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent or illegal activity, fail to pay subscription fees, or misuse the Platform in a manner that affects its security, performance, or other users.

8.3 Effect of Termination

Upon termination, access to your account and services may be suspended or removed. You are responsible for exporting any data you wish to retain before your account is permanently closed.

Contact Us

If you have any questions regarding these Terms, please contact us at support@cycode.tech .