Privacy Policy

1. Introduction

CyFlo ("We", "Us", "Our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website and SaaS platform powered by the CyFlo Business Platform.

By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our services.

2. Data Processing

When you use our Platform, we collect and process information necessary to provide, secure, and improve our services.

• Your Account Data: We act as the controller for information you provide to create and manage your account.
• Your Customer Data: Information you store within your SaaS account remains under your control. We process this information only to provide the services you request and maintain platform functionality.

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, company name, email address, phone number, password, and billing details.
• Business Information: Company profile, branding assets, custom domain, logos, and business preferences.
• Support Requests: Information you provide when contacting our support team.

3.2 Information Collected Automatically

• Device Information: Browser type, operating system, IP address, device identifiers, and access timestamps.
• Usage Information: Features accessed, pages visited, login activity, session duration, and platform interactions.
• Technical Logs: Diagnostic and security logs used to maintain platform stability and prevent abuse.

4. How We Use Information

We use your information to:

• Create and manage your account.
• Provide access to the Platform and its services.
• Process subscription payments and generate invoices.
• Maintain platform security, reliability, and performance.
• Respond to support requests and customer inquiries.
• Send important service announcements, security alerts, and account notifications.
• Improve our products, features, and user experience.
• Comply with legal and regulatory obligations.

5. Information Sharing

We do not sell or rent your personal information. We may share information only when necessary with trusted service providers that help us operate the Platform, including:

• Cloud hosting providers.
• Payment gateways such as Stripe or Razorpay.
• Email delivery providers.
• Analytics and monitoring services.

We may also disclose information where required by applicable law, court order, or lawful government request.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

• SSL/TLS encryption for data transmitted over the internet.
• Secure cloud infrastructure and monitored hosting environment.
• Regular software updates and security improvements.
• Routine backups and disaster recovery procedures.
• Access controls and authentication mechanisms.

Although we take appropriate security measures, no online service or method of electronic storage can guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Receive a copy of your personal data.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@cycode.tech.

8. Cookies & Tracking

We use cookies and similar technologies to provide essential functionality, maintain secure sessions, remember preferences, analyze website usage, and improve the overall user experience.

You may disable cookies through your browser settings; however, certain features of the Platform may not function correctly if cookies are disabled.

Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us at support@cycode.tech.